IMPORTANT NOTICE: The information on this site has been updated to reflect changes to the total and permanent disability (TPD) discharge process that were made by final regulations issued on November 1, 2012 (PDF, Text). These changes apply to all TPD discharge applications received on or after July 1, 2013.
If your TPD discharge application was received before July 1, 2013, your application will continue to be processed in accordance with the procedures that were in effect prior to the regulatory changes. Those procedures are described on the application that you completed.
The Nelnet Total and Permanent Disability Servicer assists the U.S. Department of Education (called “the Department” throughout this site) in administering the TPD discharge process. Nelnet manages this site and communicates with borrowers on behalf of the Department concerning TPD discharge requests.
The terms "borrower," “you,” and “your” are used throughout this site to refer to any TPD discharge applicant, including individuals who are applying for discharge of a Teacher Education Assistance for College and Higher Education (TEACH) Grant Program service obligation. The terms “we,” “us,” and “our” are used to refer to the Nelnet Total and Permanent Disability Servicer.
A TPD discharge relieves you from having to repay a William D. Ford Federal Direct Loan (Direct Loan) Program loan, Federal Family Education Loan (FFEL) Program loan, and/or Federal Perkins Loan (Perkins Loan) Program loan or complete a TEACH Grant service obligation on the basis of your total and permanent disability. Before your federal student loans or TEACH Grant service obligation can be discharged, you must provide information to the Department to show that you are totally and permanently disabled. The Department will evaluate the information and determine if you qualify for a TPD discharge.
If you think you might qualify and want to apply for a TPD discharge, you must provide the information the Department needs to make a determination by completing a TPD discharge application and gathering supporting documentation that shows you are totally and permanently disabled. Depending on your situation, you will either attach the supporting documentation to your application or have your physician complete Section 4 of your application. Once everything is complete, you’ll mail the discharge application and, if required, the supporting documentation to us.
The following sections outline the qualifications for TPD discharge and explain what will happen when the Department makes its determination.
You can show that you are totally and permanently disabled in one of the following three ways:
1 – If you are a veteran, you can submit documentation from the U.S. Department of Veterans Affairs (VA) showing that the VA has determined that you are unemployable due to a service-connected disability;
2 – If you are receiving Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) benefits, you can submit a Social Security Administration (SSA) notice of award for SSDI or SSI benefits stating that your next scheduled disability review will be within 5 to 7 years from the date of your most recent SSA disability determination; or
3 – You can submit certification from a physician that you are totally and permanently disabled. Your physician must certify that you are unable to engage in any substantial gainful activity by reason of a medically determinable physical or mental impairment that:
Each option for showing that you are totally and permanently disabled has specific requirements for the supporting documentation that you must submit with your TPD discharge application. To review the supporting documentation requirements, click here.
You should let us know that you want to apply. You can do this by phone or email. Call us seven days a week at 888.303.7818 from 8:00 a.m. to 8:00 p.m. (Eastern) or email us at DisabilityInformation@Nelnet.net. Another way to let us know that you want to apply is to start your TPD discharge application online. If you want to start your application online, click here.
When you let us know that you want to apply for a TPD discharge, we will take the following actions:
The suspension of collection activity will give you time to complete the TPD discharge application and return it to us for processing. If we do not receive your application within the 120-day period, your loan holders will resume collection activity on your loans, and you will again be required to make payments.
Yes, your representative can complete and submit your TPD discharge application on your behalf, and assist you throughout the discharge process. However, you and your representative must complete an Applicant Representative Designation form. We must receive and process this form before we can work with your representative. You must submit this form even if you have a power of attorney for your representative.
To download and/or print the Applicant Representative Designation form, click here.
After we receive your TPD discharge application, we will take the following actions:
The Department will evaluate the required documentation you submit and either approve or deny your TPD discharge request.
If the Department approves your discharge request, we will notify you and the holders of your loans and/or TEACH Grant service obligation of the approval. We will also instruct the loan holders to return any loan payments received on or after your disability date to the person who made the payments. For this purpose, your “disability date” is the effective date of the VA’s determination that you were unemployable due to a service-connected disability.
After being notified that the Department has approved your discharge request, your loan holders will discharge your loans.
If the Department denies your discharge request, we will notify you of the denial by mail. We will also instruct your loan holders to resume collection activity on your loans. The letter that we send will include the reason for the denial and information on how you may request a re-evaluation of your application by submitting additional documentation from the VA.
If the Department approves your TPD discharge request, the following will occur:
If the Department denies your TPD discharge request, we will notify you of the denial by mail. We will also instruct your loan holders to resume collection activity on your loans. The letter that we send will include the reason for the denial and instructions on what you can do if you have questions about the basis of the decision or believe there is other information that the Department should consider.
Note: If you receive a new Direct Loan, Perkins Loan, or TEACH Grant before the Department grants a discharge, the Department will deny your discharge request and instruct your loan holders to resume collection activity on your loans.
If the Department grants a TPD discharge of your federal student loans or TEACH Grant service obligation, you will not be eligible to receive a new Direct Loan, Perkins Loan, or TEACH Grant in the future unless:
In addition, if your discharge was granted based on documentation from the SSA or a physician’s certification and you request a new Direct Loan, Perkins Loan, or TEACH Grant during the 3‑year post‑discharge monitoring period described earlier, you must resume repayment on the previously discharged loans or acknowledge that you are once again subject to the terms of your TEACH Grant service obligation before you can receive the new loan or TEACH Grant.
The Department reports the discharge of any loan debt totaling $600.00 or more to the Internal Revenue Service (IRS) for the year that the loan was discharged. If your loans are discharged, we will send you an IRS Form 1099-C that will identify the total amount of your discharged debt. The amount of the discharged debt will be considered income for federal tax purposes and possibly for state tax purposes. You may want to consult with a tax professional to determine how this may affect your personal taxes.
For information about TPD discharge application options, click here.
If you are ready to start your TPD discharge application online, click here.